Grab users face 'intermittent issues' as disruption continues for second day

Issues with the platform continued into Wednesday, with several people reporting on Grab's Facebook page at around 2am that their GrabPay Wallet was not working. Facebook user Jansen Quek said he "managed to complete some rides last night but some features (were) not available". More features were unavailable on Wednesday morning, he added, questioning the accuracy of his earnings reflected in the app.  Grab partners and users in Malaysia and Indonesia also reported issues with the app.  Twitter user @bowranger said "payments, balance deducted and transaction not showing up" while others complained of not being able to order groceries on GrabMart. Another Twitter user, Andry, said he was unable to book a GrabBike, order food or send documents using Grab's courier service. In its response to CNA, Grab said that it was "working hard" to address these issues and apologised to affected users for the inconvenience.

Grab users face 'intermittent issues' as disruption continues for second day

Issues with the platform continued into Wednesday, with several people reporting on Grab's Facebook page at around 2am that their GrabPay Wallet was not working. 

Facebook user Jansen Quek said he "managed to complete some rides last night but some features (were) not available".

More features were unavailable on Wednesday morning, he added, questioning the accuracy of his earnings reflected in the app. 

Grab partners and users in Malaysia and Indonesia also reported issues with the app. 

Twitter user @bowranger said "payments, balance deducted and transaction not showing up" while others complained of not being able to order groceries on GrabMart.

Another Twitter user, Andry, said he was unable to book a GrabBike, order food or send documents using Grab's courier service.

In its response to CNA, Grab said that it was "working hard" to address these issues and apologised to affected users for the inconvenience.